Master Plumbers affiliation

Ross's Plumbing became a member of the Master Plumbers association in 2007.  Not only does being a member help us with up to date information in the industry it also provides our customers with a guarantee

Below is what is on the MP website.

Master Guarantee

Master Plumbers, Gasfitters & Drainlayers NZ Inc will offer the public a guarantee covering substandard workmanship and payment protection, with payments under the guarantee capped at $15,000 and $25,000 respectively.

Workmanship Cover

	Allows for substandard workmanship to be remedied to a mutually agreed standard by either original contractor or nominated member.
	Provides the consumer an easily accessible complaint process.

Does not cover:

	Incomplete or unpaid contracts.
	Alterations to original contract work without knowledge and consent of original contractor.
	Guarantee covers labour up to the value of $15,000.
	The Guarantee does not cover any occurrence that would normally be covered by public liability or any other forms of insurance.

Payment Protection

Protects the consumer from any possible loss of advance payment to contractor, including product, resulting from contractor being unable to fulfil contractual obligations due to liquidation or bankruptcy.

Guarantee valid for duration of contract.

Covers incomplete work up to the value of amount prepaid by consumer (capped at $25,000, including any product).

Covers replacement (if necessary) and installation of any product purchased by contractor from pre/part payment that has not been installed and cannot be retrieved from original contractor